Keeping you safe and sound during COVID-19

General

Reception hours – Reception will be operating a limited service.
Check-out is between 8am and 10am (drop-off box is available for earlier check-outs).
Check-in is available between 2pm and 10pm (please let us know your arrival time to ensure someone is there to greet you with a masked smile!).

(A staff member is available 24 hours a day for emergencies, a number will be provided if you have any issues).

Charity Breakfast – Breakfast will not be available until guidance changes to allow us to do so, we will have a “top places for breakfast board” so you can start your day with a delicious feast!
Common Areas – Kitchen and common areas are closed due to Covid-19 safety measures. Access to these facilities will only be available for long-term guests (28 days and over bookings). These facilities will only be available to use after ten days staying at the hostel; this is a safety precaution for you, other long-term guests, and staff. There will be a maximum number of people allowed to use each space at any one time to ensure social distancing.
Sanitizer in all common areas for you to disinfect your hands when entering and exiting.
WHO certified cleaning products to disinfect all areas, rooms, and bathrooms and leaving them super clean and virus free. (As well as additional cleaning hours).
50% bed reduction to give you more space in the rooms, ‘One Up >< one Down’ on bunks to give optimum social distancing!
Our team will be wearing masks while working and encourage our guests to do so when in close proximity to others
Our staff is fully trained and equipped on how to spot, deal, and help prevent a Covid19 case.
Information on how to help and what to do to prevent virus spreading is posted in all areas around the hostel

Check-In and Out have been super streamlined to minimize contact. Our contactless keys will be sanitized between each use
Contactless payment to the card on file (When available, please note no cash will be accepted during this period)
Screens to create an extra layer of protection where social distancing is not possible
Markers to keep your distance from each other while checking in and out

Sanitize your hands every time you enter the hostel
Wash your hands at regular intervals and after every visit to the toilet, sneezing, or coughing
When sneezing or coughing please do so into a tissue or toilet paper and dispose of appropriately
Social Distance at all times, allow 1.5 metres between you and other guests.
Wear a face mask as much as possible particularly when in close contact with other people.
Obey Rules posted around the hostel to protect yourself and others from COVID19

Block corridors or entryways that prevent people from social distancing
Smoke in front of the hostel. Do not block the entrance to the hostel, it must always be kept clear
Hide any symptoms if you feel ill in any way, let us know and we will ensure to protect you and others with our pre-planned procedures.